Returns Policy - Good Vibes And Co
At Good Vibes and Co, your comfort, confidence, and satisfaction are our priority.
For hygiene and safety reasons, we are unable to accept returns for change of mind on any opened or used products.
If your item is unused, unopened, and in its original packaging, you may request a return within 30 days of purchase.
Items must be in resalable condition
Return shipping costs are the responsibility of the customer
Feel free to visit our CONTACT US page with questions or concerns.
Something Wrong?
We take quality seriously. If anything goes wrong with your product, we’ve got you covered.
Please contact us within 7 days of receiving your order with:
Your order number
A description of the issue
Clear photos or videos of the fault
Once reviewed, we will offer:
A replacement, or
A refund (where applicable)
Feel free to visit our CONTACT US page with questions or concerns.
Product Warranty (3 Months)
All Good Vibes and Co products are covered by a 3-month warranty from the date of purchase.
This warranty covers:
Manufacturing faults
Electrical or mechanical issues
Products that do not function as intended
This warranty does not cover:
Normal wear and tear
Damage caused by misuse, improper care, or unauthorised modifications
If your product experiences an issue within the warranty period, please contact us with:
Your order number
A description of the issue
Photo or video evidence
We will assess and provide a solution.
Replacement
Repair
Refund (where applicable)
Feel free to visit our CONTACT US page with questions or concerns.
Hygiene & Safety Commitment
To protect all of our customers, we cannot accept returns on:
Opened or used products
Items not in their original packaging
Products that have been tampered with
This ensures every Good Vibes and Co product you receive is brand new, safe, and of the highest standard.
Refunds
Approved refunds will be processed back to your original payment method within 5–10 business days.
Discreet & Supportive Service
We understand the importance of privacy and discretion. All return enquiries are handled with care, respect, and complete confidentiality.
Need Help?
Our team is here to support you.
Please reach out via our website:
www.goodvibesandco.com.au or visit our CONTACT US page.
Parcel forwarding services
If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund. Good Vibes and Co is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.
Founded by married couple Holly and Cayla, partners in life and in business, our journey began with a simple idea: to create a brand that feels safe, considered, and beautifully designed for women by women. As a couple, we’ve always valued connection, trust, and creating space for each other to feel our best. That same mindset is what we’ve poured into Good Vibes.
